Shipping & Returns

Delivery Policy

We deliver products Australia wide using Australia Post. Shipping costs are:

  • $9.95 for orders under $100
  • Free for orders $150 and over

Shipping costs will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at around 7-10 business days depending on your location within Australia. We currently do NOT accept international orders through our website. For orders from outside Australia, please contact us to arrange.

If you wish to query a delivery cost or enquire about a special order please contact us at info@gertrudeandhenry.com

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at info@gertrudeandhenry.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Gertrude and Henry will not be responsible for parcels lost or damaged in transit if you choose not to insure.